Delivery
The order will be sent by Colissimo Suivi, and delivered in 48 hrs. (or 2 working days) in mainland France, Corsica, Monaco and Andorra. Orders will be sent directly to the Purchaser’s address and delivered to their letter box without a signature, if the size of the package allows. In the case of the recipient’s absence, a postal delivery notice will be placed in their letter box; the Purchaser has 15 days in which to claim his or her package from their local post office. The delivery time is provided for information purposes, and may not give rise to damages, withholding or cancellation of the order by the Purchaser. CŒUR DE CIGALE cannot be held responsible for late delivery due to the carrier. In any event, it is recalled that, in accordance with the provisions of Article L. 121-20-3 of the Consumer Code (Act n°2014-344 of 17 March 2014), the ordered products will be delivered within a maximum of 30 days, from the day following the Purchaser’s registered order, and on the condition of full payment. A failure to deliver within the above mentioned maximum time period, the Purchaser will have the option to cancel the order. The amounts paid will be refunded no later than fourteen (14) days following the date on which the contract was terminated, with the exclusion of any other compensation.
For shipments in mainland France, Corsica, Monaco and Andorra the order will be sent via Colissimo Domicile France. Shipping fees will appear when selecting products for an order. They will cost 5.90€ TTC. They are free for orders of at least 20 euros, VAT included.
For deliveries within the European Union, orders will be sent via Colissimo Expert International. Deliveries will be made within 2 to 4 working days and upon recipient’s signature. In the case of the recipient’s absence, a postal delivery notice will be left in their letter box; the Purchaser has 15 days in which to claim his or her package from their local post office. Shipping fees will vary according to the delivery address (table 1). Shipping fees will appear at the confirmation of the order and do not include any duties that may be charged upon delivery. Any customs duties shall be borne by the Purchaser. It is the responsibility of the Purchaser to keep informed about the taxes in his/her country before confirming an order.
Price VAT (euros) Zone 1 |
Price VAT (euros) Zone 2 |
Price VAT (euros) Zone 3 |
Price VAT (euros) Zone 4 |
Price VAT (euros) Zone 5 |
14.00 |
17.00 |
18.00 |
23.00 |
23.50 |
Table 1: pricing for the European Union.
Zone 1 : Germany, Belgium, Netherlands, Luxembourg
Zone 2 : United Kingdom, Italy, Spain
Zone 3 : Austria, Ireland, Portugal
Zone 4 : Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Denmark
Zone 5 : Greece, Finland, Sweden, Romania, Croatia
For shipments overseas, the order will be shipped via Colissimo Access Outre-Mer, within 5 to 7 working days following the date of the registered order. Orders will be sent directly to the Purchaser’s address and delivered to their letter box without a signature, if the size of the package allows. In the case of the recipient’s absence, a postal delivery notice will be placed in their letter box; the Purchaser has 15 days in which to claim his or her package from their local post office. Shipping fees will cost 15.90€ TTC. They will appear at the confirmation of the order.
Zone Overseas: Guadeloupe (including St Barthelemy and St Martin), Martinique, Reunion Island, Guyana, Mayotte, St Pierre and Miquelon
On receipt of the Products ordered, the Purchaser must check that the Products are compliant. Discrepancies relating to the delivery (damaged package, missing or broken items…) must be reported by the Purchaser within 48 hrs., counting from the day of reception, in the « Contact » section on the website www.coeurdecigale.com. All claims made after this period will be refused and COEUR DE CIGALE shall not be held liable thereof. COEUR DE CIGALE reserves the right to require the Purchaser to return the defective product.